Shipping and Returns
SHIPPING, RETURNS & REFUNDS
BHP UK will usually dispatch within 2 working days provided the order is placed by 1pm, if for any reason an item cannot be dispatched within this time frame we will contact you with an estimated delivery time. Goods returned for credit will only be accepted if BHP UK are informed via telephone, are returned within 28 days quoting our invoice number and your name & address along with a covering note explaining the reason for their return. SPECIAL ORDERS CANNOT BE RETURNED FOR CREDIT.
It is the buyer’s responsibility to cover all postage costs; we suggest you use recorded delivery as proof of postage is not proof of delivery. BHP UK will not accept responsibility for any items lost or damaged during transit. Items must be returned in re-saleable condition, unused, undamaged and in their original packaging to secure a refund. PLEASE ENSURE FITMENT OF PART IS CORRECT BEFORE USE AS ONCE PART HAS BEEN RUN ON THE CAR IT IS NO LONGER ELIGIBLE FOR A REFUND.
In the event of the incorrect part being supplied BHP UK must be notified within 5 working days of receipt of the item either by telephone, email via our contact form or by post to BHP UK Head Office, Unit 7, Empire Business Park, Enterprise Way, Burnley, BB12 6LT. Said part should then be returned to BHP UK before we will dispatch the replacement item. Should the replacement part be required before we receive the original incorrect item then we will require payment for the replacement part before it is dispatched to you. A refund will then be issued on receipt of the original incorrectly supplied item providing it is returned in accordance with terms stated previously in this Returns and Shipping Policy. BHP UK will not be held responsible for any labour charges incurred of fitting any parts correctly or incorrectly supplied.
Any items returned on correctly executed orders may be subject to a restocking fee of 10%.