Refund Policy
All returns and refunds must be arranged with us via telephone or email.
Please include the following information when contacting us:
- Your name
- Address
- Order number
- A brief note explaining the reason for the return
EGR Blanking Plates
- Please ensure fitment of part is correct before use.
- Returns are accepted within 30 days of purchase.
- Must be unused, un-fitted and not run on a vehicle.
- Refunds apply to the item only, postage is non-refundable.
- Once fitted or used, blanking plates are NOT eligible for a refund.
ECU Flashers
- Covered by a 30 day money back guarantee from when the modified file is sent to you.
- Before returning, the standard (OEM) file must be reinstalled on the bike.
- All original components must be returned together:
- Box
- Cardboard shroud
- Flasher unit
- Information leaflet
- Diagnostic wire
- USB lead
As shown in the picture below, missing items may result in your refund being refused.
Return Conditions
- Items must be in resalable condition: unused, undamaged and in original packaging.
- All items will be inspected on arrival.
Postage
- Return postage is the buyer's responsibility.
- We recommend recorded delivery as proof of postage is not proof of delivery.
- BHP UK cannot accept responsibility for items lost or damaged in transit.
Incorrect Items
- If you receive the wrong item, BHP UK must be notified within 5 working days of delivery by telephone or email.
Important
- BHP UK are not responsible for any labour charges, whether parts are fitted correctly or incorrectly.
- Correctly supplied items that are returned may be subject to a 10% restocking fee.